If necessary, disconnect the USB cable, and then correctly reconnect it. If the USB cable does not seem to fit, turn over the long, flat end of the cable, and then reinsert it into the port.įigure : Connect the USB cable to the computer The long, flat end of the USB cable connects to the USB port on the computer in only one direction.Ĭompletely insert the long, flat end of the USB cable into the USB port on the computer marked with the USB icon ( ).ĭo not force the USB cable into the USB port. Step three: Make sure that the USB cable correctly connects to the computer If the issue persists, see the next step. If these steps resolved the issue, there is no need to continue troubleshooting. The Plug and Play installation should start automatically. If necessary, disconnect the USB cable, and then reconnect it correctly. If the cable does not seem to fit, turn over the small end of the cable, and then reinsert it into the port.įigure : Connect the USB cable to the back of the product The USB icon ( ) designates the USB port on the product.ĭo not force the USB cable into the USB port. Insert the small end of the USB cable completely into the USB port on the back of the product.
The icon on the USB cable ( ) usually faces up when you connect the cable. The small end of the product USB cable connects to the product in only one direction. Step two: Make sure that the USB cable correctly connects to the product If the USB cable is longer than 3 meters (9 feet 10 inches), replace it with a supported cable. HP supports USB cables less than 3 meters (9 feet 10 inches) in length. Step one: Make sure the USB cable is HP compatible Follow these steps to check the USB cable and connection.
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